AllRoads - The Stress Free Way to Charter a Bus - Anywhere in The USA

Real Control - Real Convenience

Stress Free - You See What We See

Need instant information or more control in addition to our service process? Only AllRoads offers password protected online self-service tools to charter bus customers. We give you real convenience and real control to "see what we see."

Get Inside Your Password Protected Customer Record

See What We See - Only you and our customer care staff can see the activity associated with your upcoming event or tour.

  • Did the check you sent get received and then applied to the right invoice?
  • If you paid using e-check or credit/debit card, did everything get billed as planned?
  • Did you change your contact information? Did it get changed inside your customer record?
  • Did you change your pickup location? Did the itinerary actually get changed inside your event record?
  • Did you change your pickup time? Did it actually get changed inside your event record?

These questions and many more are critical to the success of your charter bus event. Get real control and real convenience - Let AllRoads put together your next charter bus event or tour.

Waiting For Someone to Call You Back?

Get critical information about your upcoming charter bus event Now!

Read actual typed conversations between our customer care staff and you and read our conversations with bus companies on your behalf.

Update your profile and critical information about your upcoming event yourself. That's right, you can change some things inside your secure customer account like your profile (name, address, phone numbers, use of different charge cards, etc). You must call us to change any financial data or make major changes to your itinerary.

Your secure customer account is more than a tool to follow-up. It is fun, informative and to us it is a wonderful customer service enhancement. Please enjoy the added conveniences listed here

  • Make Installment Payments on Open Orders
  • View, Print or Save Statements
  • View Your Outstanding Balance
  • See All Transactions Going Back Years
  • Create an Order
  • View All Orders
  • View All Quotes
  • Retrieve Your Itineraries Quickly
  • Retrieve Invoices Quickly
  • Get Detailed Billing Statements
  • Get Driver's Name and Phone Number
  • Create And Send Email Alerts As Reminders From Us to You
  • Get The Balance Due Sent To Your Email Daily, Weekly, etc
  • Manage Small or Large Groups with our online Event Planning software
  • Book Hotel Rooms at Group Rates Guaranteed to be The Lowest in The Industry

Customers Rave About The Convenience and Control

From work, home even on vacation, anywhere in the world - as long as you have Internet access, your AllRoads Online Account is open.

Use AllRoads Secure Self Service Tools Free of Charge

AllRoads Online Account cost you nothing but may prove to be invaluable.

Easy to Use

  • Be impressed with the Simple Convenience and Ease offered inside your Online Account
  • Stay on top of critical information about your charter bus event or tour. AllRoads makes it easier than ever before.

The Most Advanced Technology in The Charter Bus Industry

    Self Service Tools
  • The ability to capture customer data, have it update immediately and have it available to everyone in your company on a real time basis has been around for years. It is tried and true technology that has enhanced customer service in every industry it has been used in. AllRoads now brings it to the charter bus industry.
  • Our self service tools are easy and fun to use but they are a serious part of our customer service process. If we expect to survive and grow, this is the way all viable companies will do business, in this industry, in the future.

Cutting Edge Security Features

  • AllRoads uses the best software available to secure your credit information. Once a credit card number has been entered and saved it can no longer be seen by anyone (not even the customer or our staff). Only the last 4 numbers of credit cards or bank account numbers can be seen. The rest is encrypted.
  • CyberSource Software, used by the largest banks is the security platform for all money transactions between you and AllRoads. Keeping your credit information secure is paramount at AllRoads.
  • Read our credit card guarantee Click Here.
  • AllRoads online products are certified as SAS 70 Level II compliant provider of on-demand solutions and services. This indicates that the American Institute of Certified Public Accountants or its designees have conducted an in-depth audit of our controls and safeguards for your data as a hosted customer. SAS 70 is an internationally recognized auditing standard; such certification demonstrates that a service organization has been through rigorous audit of its control over information technology and all related processes.

    This acknowledges that AllRoads delivers its Enterprise Resource Planning, Customer Relationship Management, and Accounting solutions in accordance with this standard.

    Specifically what it assures you is that changes to our applications and production systems are properly authorized, tested, approved, implemented and documented; that your data is always backed up and safely stored; and that the code of conduct of AllRoads in terms of our policies, procedures and our responsibility to our customers can provide you with service you can rely on both now and in the future.
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